The Breast Cancer Journey

Check Your System

Minimum requirement to view
Frequently Asked Question

Please find below a sample video. If you can view this video you will be able to view all future events.

 
The following specifications are recommended in order to provide an optimal viewer experience.

Minimum requirements to view

You should not require any specific software to view the content. However you will require at least a home-based ADSL line or 3G connection to view the clips optimally.

Internet Connection
Hardware and Operating System Configurations
Compatible Systems
Internet Browsers

Internet Connection

For Audio events you will need a minimum Internet connection of 56 Kbps.
For Video events it is advisable that you have a minimum Internet connection of 150 Kbps or above.

Hardware and Operating System Configurations

The following hardware configurations are recommended for optimal viewing:

Compatible Systems

The videos are PC, Mac, iPad, tablet and smart phone compatible.**

Internet Browsers

You require the following browser versions to access these events:

You can download the latest version of each browser by clicking on the icons below.
IE9 Firefox Download Safari Download

*Please note this platform only supports Windows Explorer 9 and above 
**Please note Android Devices no longer support flash players. Please review our Frequently Asked Questions for more detail on this.


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Frequently Asked Questions

If you experience any issues not detailed here, please contact us.

Rotational PowerPoints not Changing
Android Devices - Samsung
Can I view these events on my iPad?
Can I watch these events on a company network?
How to I Register and Log-on to an event?
I forgot my password
The Event URL in my confirmation email doesn't work
Can I access the event from a different computer than the one I registered from?
I received a message that the event is not currently available.
The sound works continuously, but the video freezes
I cannot watch the videos
The media player automatically stops or it continually stops and rebuffers
I can't hear anything or the sound is very faint
I can access the event, but I cannot view the slides or the slides are not flipping

Rotational PowerPoints not Changing

All our presentations have rotational power points. If you do not see the power points changing please click on Shift F12 to activate the slide change.

Android Devices - Samsung

If you are surfing from an Android device and cannot see the video player this is because various media protocols for Android are no longer available for download from the Google Play app store. To view this please click on this link http://forums.adobe.com/thread/1061194?tstart=0

Can I view these events on my iPad?

Yes you can. The iPad version of the video often takes a few minutes to download. The arrow will only display once the video has downloaded. Please click on the arrow in the video player to commence the video.

Can I watch these events on a company network?

If you are viewing these events through a company network video viewing may be blocked by your network. Please contact your company network provider or contact us directly to see how we can assist you.

How to I Register and Log-on to an event?

All users are required to complete a registration form. Once registration is complete you will be able to login to webinar using your email address and the password you created at time of registration. Please keep your login details confidential.

I forgot my password

There is a Forgot your login details link under the Log-on section and complete the required fields. Your password will be emailed to you.

Forgotten Password

The Event URL in my confirmation email doesn't work

Your browser or email program may be blocking your link. You may need to cut and paste the full URL into the address field of your Web Browser.

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Can I access the event from a different computer than the one I registered from?

If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address and password in the Login section on the registration page.

I received a message that the event is not currently available.

You may see this message due to one of the following reasons:

The sound works continuously, but the video freezes

This is usually because of network congestion. Network congestion manifests itself in different ways:

Please refer to “The media player automatically stops or continually stops and rebuffers" for reference on network congestion.

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I cannot watch the videos

The videos have been optimised to work in low bandwidth conditions. Unfortunately issues like connectivity or bandwidth do affect the download time as with any application.

An audio only option is available and can be accessed at the bottom of the video player. Please click on Trouble viewing this, click here to try the audio version.

Please see “The media player automatically stops or continually stops and rebuffers” on network congestion.

The media player automatically stops or it continually stops and rebuffers

Network congestion can occur at any time due to the following problems:

If you are connecting to the Internet through a modem

I can't hear anything or the sound is very faint

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. If you still cannot hear any audio, check your system volume settings and the volume on the media player. Link to screen grab showing just the volume section

If your system is properly set-up, then try adjusting the system volume settings:

Audio

I can access the event, but I cannot view the slides or the slides are not flipping

If you move the scroll bar on the video player backwards and forwards, please wait a few moments for the power point presentation to catch us as the slides are synchronized with the event and will flip with the next timed marker in the presentation.

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